OTRS SOAP API

sachin

Access OTRS SOAP API in PHP

<?php

function create_ticket($mail_sub, $mail_to, $mail_BCC, $mail_from, $mail_body, $otrs_reff = array()) {
    $url          = "https://my.host.com/otrs/rpc.pl";
    $username     = "OTRS_SOAP_user";
    $password     = "password";

    $TicketNr     = (isset($otrs_reff['TicketNr']) && !empty($otrs_reff['TicketNr'])) ? $otrs_reff['TicketNr'] : null;
    $TicketID     = (isset($otrs_reff['TicketID']) && !empty($otrs_reff['TicketID'])) ? $otrs_reff['TicketID'] : null;
    $ArticleID    = null;

    global $num;
    global $name;

    # Set up a new SOAP connection:
    $client = new SoapClient(null, array(
        'location' => $url,
        'uri' => "Core",
        'trace' => 1,
        'login' => $username,
        'password' => $password,
        'style' => SOAP_RPC,
        'use' => SOAP_ENCODED)
    );

    if($TicketNr && $TicketID){
        $TicketNr = $client->__soapCall("Dispatch",
            array($username, $password,
                "TicketObject", "TicketNumberLookup",
                "TicketID", $TicketID,
            )
        );

        if(!$TicketNr){
            $TicketID = null;
        }
    }

    if(!$TicketNr && !$TicketID){
        $TicketCreateNumber = $client->__soapCall("Dispatch",
        array(
            $username, $password, 
            "TicketObject", 
            "TicketCreateNumber"
        ));

        if(! is_string($TicketCreateNumber) )
            $TicketNr = number_format($TicketCreateNumber,0, '.', '');

        if($TicketNr){
            $TicketID = $client->__soapCall("Dispatch",
                array($username, $password,
                    "TicketObject", "TicketCreate",
                    "TN", $TicketNr,
                    "Title", $mail_sub,
                    "Queue", "Eurus|NOC",
                    "Lock" , "unlock",
                    "PriorityID", 3,
                    "State" , "open",
                    "CustomerID", $mail_from,
                    "CustomerUser", $mail_from,
                    "OwnerID", 1,
                    "UserID", 1
                )
            );
        }
    }

    if($TicketNr && $TicketID){
        $ArticleID = $client->__soapCall("Dispatch",
            array($username, $password,
                "TicketObject", "ArticleSend",
                "TicketID", $TicketID,
                "ArticleType", "email-external",
                "SenderType", "agent",
                "From", $mail_from,
                "To", $mail_to,
                "Bcc", $mail_BCC,
                "Subject", '[Ticket#'.$TicketNr.'] '.$mail_sub,
                "ContentType", "text/html; charset=utf-8",
                "Charset", "utf-8",
                "HistoryType", "EmailCustomer",
                "HistoryComment", "generated by SPAM CALLS ALERT",
                "Body", $mail_body,
                "UserID", 1,
                "NoAgentNotify", 0,
                "MimeType", "text/html",
                "Loop", 0
            )
        );
    }

    return array(
        "TicketNr" => $TicketNr,
        "TicketID" => $TicketID,
        "ArticleID" => $ArticleID
    );    
}
?>